Accessibility Statement

Hackney Cleaner Accessibility Statement

Hackney Cleaner is committed to providing an accessible experience for all people who use our cleaning services in the Hackney area, including disabled people, older people, and those using assistive technologies. This accessibility statement explains how we work to make our website and digital information easier to use and understand.

Our commitment to accessibility

We aim to meet the Web Content Accessibility Guidelines, known as WCAG 2.1, at level AA. These guidelines are widely recognised as the international standard for making digital content more accessible. Our goal is that anyone in Hackney, whatever their access needs, can find information about Hackney Cleaner services and contact us without unnecessary barriers.

We are continually working to improve the accessibility and usability of our website and online information. As our services in Hackney grow and change, we review accessibility regularly and make updates where needed.

Screen-reader and assistive technology support

The Hackney Cleaner website is designed to work with a range of screen readers and assistive technologies. We use clear headings, meaningful page titles, and simple language so that content is easier to follow when read aloud. Images that provide information are given descriptive text, so screen-reader users can understand the purpose of each image.

We aim to ensure that forms, buttons, and interactive elements are properly labelled so that screen-reader users can identify what each control does. Where possible, we avoid using content that automatically plays, moves, or updates without giving you control, as this can be difficult for some assistive technology users.

Keyboard navigation

Our website is designed to be fully usable with a keyboard alone. This supports people who cannot use a mouse or trackpad. You should be able to move through pages, links, and form fields using common keyboard commands. Focus indicators are used so that you can clearly see which element is currently selected when you tab through the page.

We aim to ensure that all interactive elements can be reached and activated using only the keyboard. Pop up elements or menus are designed to be dismissible and navigable without requiring a mouse.

Text, layout, and colour

The Hackney Cleaner website is designed to be readable on a wide range of devices and screen sizes used across the Hackney area. We use layouts that reflow when you zoom in so that you can increase text size without losing content or having to scroll sideways. We aim for strong colour contrast between text and background so that information remains clear for people with low vision or colour vision differences.

We use straightforward language where possible and break up information into short paragraphs with clear headings. This helps people who use screen magnifiers, people with cognitive access needs, and anyone browsing quickly for cleaning service information in Hackney.

Making accessibility requests

If you find any part of the Hackney Cleaner website difficult to use, or if you need information about our Hackney cleaning services in a more accessible format, you can contact us and explain what you need. For example, you may wish to request large print, a different colour contrast, or a more accessible document format.

When contacting us with an accessibility request, please tell us which page or information you were trying to use, why it was not accessible for you, and what format would work better. This helps us respond quickly and improve our site for other users in Hackney with similar access needs.

Feedback and ongoing improvements

We welcome feedback about accessibility from people across Hackney and beyond. Your comments help us identify issues we may have missed and plan future improvements. As we update our services, including booking, enquiries, and information about Hackney Cleaner, we will continue to review accessibility and work towards maintaining WCAG 2.1 AA standards.

This statement will be reviewed regularly so that it reflects the current state of the Hackney Cleaner website and our ongoing commitment to an accessible service for everyone.