Hackney Cleaner Terms and Conditions
These Terms and Conditions set out the basis on which Hackney Cleaner provides domestic and commercial cleaning services in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any appointment. If any part of these terms is unclear, the customer should review them before placing a booking, as the act of booking indicates acceptance of the current version of the Hackney cleaning service terms.
The purpose of these terms is to create a fair and transparent arrangement between Hackney Cleaner and the customer. They describe how bookings are formed, how payments are handled, when cancellations may apply, the limits of liability, and the rules that govern waste handling and disposal. These terms apply to all standard cleaning services, including one-off appointments, recurring cleans, and specialist services where separately agreed. In these service terms for Hackney Cleaner, references to “we”, “us”, and “our” mean the provider, and references to “you” and “your” mean the customer.
We reserve the right to update these terms from time to time. Any changes will apply to future bookings unless otherwise stated. The version in force at the time of booking will normally govern that appointment, unless a later change is required by law or regulatory obligation. By continuing to use the services, the customer acknowledges that the Hackney Cleaner terms may evolve to reflect operational, legal, or safety requirements.
1. Booking Process
Bookings may be made using the methods we make available from time to time, including online request forms, written instructions, or other approved booking channels. A booking is not confirmed until we have accepted the request and, where relevant, received any required deposit or payment authorisation. We may decline or amend a booking if we are unable to provide the requested service, if the property details are incomplete, or if the job appears unsuitable for the scheduled time or team. The Hackney Cleaner booking terms apply equally to first-time customers and recurring clients.
When placing a booking, you must provide accurate information, including the service address, access arrangements, preferred date and time, and any known matters that may affect the service. This includes pets, fragile items, security restrictions, parking limitations, restricted access, or special cleaning requirements. If the information supplied is inaccurate or incomplete and this affects the appointment, we may charge additional fees, reschedule the service, or shorten the scope of work accordingly. We aim to deliver a reliable Hackney cleaning service, but this depends on the accuracy of the information given at booking.
We will normally confirm the expected service scope at the time of booking. Any tasks not expressly included may be treated as additional work and may require extra time or a revised quote. Where a visit includes a recommended estimate only, the final charge may depend on the actual time spent, the condition of the property, and any agreed extras. If you request changes after confirmation, we may need to adjust the appointment, pricing, or attendance window. These Hackney Cleaner service terms ensure that both parties understand the expected scope before work begins.
2. Payments
Payment terms will be stated at the time of booking or in the applicable quotation. Unless otherwise agreed in writing, fees are payable in full by the due date shown on the invoice or before service delivery where prepayment is required. We may ask for advance payment, card pre-authorisation, or a deposit for larger jobs, repeat services, or bookings requiring special preparation. The customer is responsible for ensuring sufficient funds are available and for any bank or card charges that may arise from their chosen payment method.
All prices are stated in pounds sterling and, unless indicated otherwise, may be subject to VAT where applicable. Charges may vary depending on service type, duration, frequency, complexity, and condition of the premises. If the work takes materially longer than anticipated because of issues not disclosed at booking, additional charges may apply. We will aim to inform you before such charges are incurred whenever reasonably possible. In the context of Hackney Cleaner payment terms, prompt settlement is required to maintain service continuity.
If payment is late, disputed without reasonable grounds, reversed, or otherwise not received, we may suspend future bookings, withhold further service, or recover the amount due through lawful means. The customer will remain responsible for any reasonable costs associated with recovery of overdue balances, including administrative fees, bank charges, or third-party collection costs where permitted by law. Nothing in these Hackney cleaner terms and conditions limits our right to invoice for completed work or agreed cancellation fees.
3. Cancellations, Rescheduling, and Access Issues
You may cancel or reschedule a booking by giving us notice in accordance with the cancellation policy communicated at the time of booking. Where no separate policy has been provided, reasonable notice is expected so that we can reallocate staff and resources. Cancellations made too close to the appointment may attract a charge, particularly where a team has already been dispatched, supplies have been prepared, or a slot has been reserved exclusively for you. The amount of any fee will depend on the timing of the cancellation and the resources already committed.
If our staff are unable to gain access to the property at the agreed time, or if the property is unsuitable for safe work because of locking issues, hazards, severe contamination, lack of utilities, or other unnotified obstacles, the visit may be treated as a late cancellation or failed appointment. In such cases, a call-out charge, minimum fee, or full service fee may apply, depending on the circumstances. This forms part of the Hackney Cleaner cancellation policy and is intended to cover lost time and operational costs.
We may also reschedule or cancel a booking if we are unable to provide the service due to staff illness, unsafe conditions, severe weather, equipment failure, or events beyond our control. Where this occurs, we will usually offer an alternative date or refund any prepaid amount for the affected service, unless the issue is caused by the customer’s own breach of these terms. We will use reasonable efforts to minimise disruption while maintaining the standards expected of a professional Hackney cleaning company.
4. Service Standards and Customer Responsibilities
The customer must ensure that the property is reasonably ready for cleaning at the agreed time, including providing safe access and removing or securing items that require special handling. Our team will take reasonable care when moving lightweight objects necessary to complete the service, but we are not obliged to move heavy furniture, breakable items, or fixed installations unless previously agreed. The customer should notify us in advance of any areas requiring special attention or any surfaces that need delicate treatment.
You are responsible for storing away valuables, confidential documents, cash, jewellery, and other high-value items before the service begins. We accept no responsibility for loss or damage to items that were left unsecured, concealed in ordinary household locations, or not reasonably identifiable as valuable. If you request cleaning in an area where privacy or security concerns exist, you should tell us beforehand so that appropriate arrangements can be made. These Hackney Cleaner service conditions are designed to support safe and efficient work.
Any complaints about the service should be raised promptly so that we can investigate and, where appropriate, return to correct a verified issue within a reasonable period. The customer must give us a fair opportunity to inspect the concern and, if possible, to remedy it. Dissatisfaction caused by pre-existing dirt, wear, staining, or limitations in available time does not necessarily mean the service was not performed properly. We aim to provide a consistent Hackney cleaning service while recognising that outcomes may vary according to condition and circumstances.
5. Liability and Limitations
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability arising from or in connection with a booking shall be limited to the total amount paid or payable for the specific service giving rise to the claim, unless a higher liability cap is required by law. This limitation reflects the commercial nature of the arrangement and the fact that cleaning services involve normal household risk.
We will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, even if such losses were foreseeable. We are not responsible for damage caused by pre-existing defects, unsuitable materials, defective fittings, unstable fixtures, or items that were already fragile, poorly secured, or past reasonable service life. The customer should inform us of any areas or items that require extra caution, particularly where an Hackney cleaner may be expected to work around delicate surfaces or expensive finishes.
Where damage is alleged, the customer must notify us as soon as reasonably possible and provide photographs, a description of the issue, and reasonable access for inspection. We may choose, at our discretion, to arrange repair, replacement, or compensation up to the service value if responsibility is established. Claims made long after the appointment may be difficult to assess fairly and may be rejected where evidence is insufficient. These Hackney Cleaner liability terms are intended to strike a balance between customer protection and reasonable operational limits.
6. Waste Regulations and Disposal
We operate in accordance with applicable UK waste management and environmental requirements. Unless expressly agreed otherwise, our standard cleaning services do not include removal of controlled, hazardous, clinical, or bulky waste. The customer must not ask us to handle materials that are restricted, dangerous, unlawful to transport, or likely to require special licensing or disposal processes. This includes but is not limited to needles, sharps, asbestos, solvents, chemical residues, bodily fluids, and other regulated substances. The Hackney cleaning service is not a waste clearance or hazardous disposal service.
If a booking involves rubbish removal, bagging, or disposal of ordinary non-hazardous waste, this must be agreed in advance and may be subject to additional charges. The customer remains responsible for ensuring that any items offered for disposal are lawful to remove and are correctly described. We may refuse to move, carry, or discard anything that presents a health, safety, legal, or environmental risk. Where we do remove approved waste, it will be handled in a lawful and responsible manner consistent with the Hackney Cleaner waste policy.
The customer must not conceal prohibited substances or contaminated materials among general waste. If such items are discovered, we may stop work immediately, charge for time spent, and require the customer to arrange safe removal through a suitably authorised provider. Where necessary, we may report unlawful materials or hazardous conditions to the relevant authorities or premises management in order to protect staff and third parties. These provisions support compliance with the Hackney cleaner waste regulations and broader UK environmental obligations.
7. Insurance, Staff, and Subcontracting
We will maintain insurance that is appropriate for the nature of the services provided, subject to policy terms and exclusions. Insurance does not replace the customer’s obligation to disclose risks or secure valuables, and it does not cover matters excluded elsewhere in these terms. We may use employed staff, agency staff, or subcontractors to deliver all or part of the service. Any such personnel will be instructed to follow our operational standards, and references to our team include authorised persons acting on our behalf.
If a subcontractor is used, we remain responsible for arranging the service in accordance with the agreed booking, subject to these terms. However, where the customer has specifically insisted on conditions that increase risk, reduce time, or limit access, we may decline to accept responsibility for the consequences of those instructions if they materially contribute to loss or damage. The practical operation of the Hackney Cleaner service agreement depends on cooperation, safe access, and clear instructions.
8. Governing Law and General Provisions
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing to be effective. The headings in these terms are for convenience only and do not affect interpretation. The customer may not assign or transfer their rights or obligations under these terms without our prior written consent. These Hackney Cleaner terms and conditions form the complete agreement between the parties regarding the service, unless a separate written contract has been signed.
The customer confirms that they have read, understood, and accepted these terms before booking. By proceeding, the customer agrees that the service will be provided in reliance on the information supplied, the payment arrangements selected, and the responsibilities described above. If any inconsistency arises between a quote, booking summary, and these terms, the written service-specific agreement will prevail to the extent of the inconsistency. This ensures a clear and professional framework for every Hackney cleaner appointment.